14-day guarantee and delivery

The guarantee, in one sentence

You have 14 days after purchase to get a full refund, without giving a reason, even if you downloaded and read the file.

How to get refunded (3 steps)

1. 1Email shopaitechsupport@gmail.com within 14 days of purchase, from the email you used to buy (or mention the date and amount). One sentence is enough: “I want a refund.”
2. 2We won’t ask why. No form, no justification, no “did you try this”.
3. 3The refund is issued within 2 business days to your original payment method, in the currency you paid. Your bank shows it 5 to 10 business days later (that’s the card networks’ delay, not ours). You get an email confirmation when it’s sent.

What the guarantee covers, and its two limits

It covers 100% of the amount paid, on every pack, every level.

Limit 1: one guarantee per pack per person. If you get refunded for a pack, you can buy another one; the same pack won’t be refunded twice.

Limit 2: after the refund, your download links are disabled and your licence ends. We trust you to delete the files.

After 14 days: no refund, but a defective or unreadable file is repaired or replaced with no time limit. Just write to us.

Delivery: what, when, how long

What: one HTML file per level you bought. A Pack 1 delivers one file; a Pack 2 delivers two (Pack 1 and Pack 2); a Pack 3 delivers three (Pack 1, Pack 2 and Pack 3). Each level contains the previous one, so you receive everything you paid for, as separate files. Pack 3 videos are inside the file or played online depending on the business. No archive to unzip, no software, no account.

When: an email arrives within 2 minutes after payment, with one link per file. Check spam if you don’t see it.

How long: each link works for 72 hours and 5 downloads. That’s a protection against sharing, not a limit for you: expired link, new device, file lost in 2 years — request a new one on the “Lost link” page, free, for as long as ShopAiTech exists.

If the email doesn’t arrive

1. 1Check spam and the Promotions tab.
2. 2You may have mistyped your email. Write to us from any address with the purchase date and amount: we find the order and resend the link.
3. 3Reply within 1 business day (Monday–Friday, Eastern Time).

Your rights

These commitments are in addition to your rights under Québec’s Consumer Protection Act for distance contracts (sections 54.1 and following) and any consumer law that applies where you live; they never replace or reduce them.

You also have a statutory right of cancellation (sections 54.8 and following) if the mandatory information was not provided to you or if the file was not delivered: details are in section 6 of the Terms of sale.